Shipping & Returns Policy

Shipping

Dispatch time depends on the type of product ordered:

  • WNE Exclusive products (our in-house range, including WNE toupees): In stock and ready to ship. These are dispatched immediately once payment is received.
  • Branded products (all other brands we carry): These are ordered in for you and are dispatched within 2 to 3 weeks of payment being received. Exact timing may vary by brand.

Once your order has been dispatched:

  • Shipping destinations: We ship across Canada and to the United States.
  • Transit time: Approximately 3 to 7 business days within Canada and 5 to 10 business days to the United States after dispatch. Delivery times are carrier estimates and are not guaranteed.
  • Tracking: A tracking number is emailed to you once your order ships. Please allow 24 hours for tracking to update.
  • Shipping costs: Calculated at checkout based on destination and order value.
  • Customs and duties (international orders): Any customs fees, duties, or import taxes are the responsibility of the customer and are not included in the order or shipping total.
  • Incorrect address: Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly by the customer. Re-shipping costs for returned-to-sender packages are the customer's responsibility.

Lost or undelivered packages

If carrier tracking shows your package as delivered but you have not received it, please contact your local carrier first, then reach out to us so we can assist. For your protection, we recommend selecting a secure delivery address.

Returns

Delivery is the start of any applicable return window. Most of what we sell is Final Sale, including all sale, clearance, and discounted items. Please read our Refund policy in full before ordering.

Questions about shipping? Email us at support@wigsnextensions.com.

Returns and Exchanges

IMPORTANT: SALE AND CLEARANCE ITEMS ARE FINAL SALE AND ARE NOT REFUNDABLE. Any item purchased at a sale, clearance, or discounted price cannot be returned, exchanged, refunded, or credited for any reason other than a verified manufacturing defect. This applies to every payment method, including PayPal, credit card, and Shop Pay. Sale pricing is offered on the condition that the sale is final. You are required to confirm that you have read and accept this policy before checkout can be completed, and the date and time of your acceptance are recorded against your order.

Because these are personal, intimate-contact products, our return and exchange policy is based on hygiene and product type. Please read the categories below carefully.

Wigs: return or exchange within 14 days

Unworn, unused, and uncut wigs may be returned or exchanged. You must notify us within 7 days of delivery and return the item within 14 days of delivery. To be eligible, the wig must be in original, resalable condition: unworn, with tags attached, factory parting unchanged, free of any scent (smoke, perfume, food), and in its original packaging. Custom, sale, and clearance items are excluded, as set out below.

Non-returnable items (Final Sale)

For hygiene reasons and by the nature of the product, the following are Final Sale and cannot be returned or exchanged, except in the case of a verified manufacturing defect:

  • Toppers and toupees
  • Extensions, ponytails, buns, and bangs
  • Care products, liquids, and accessories
  • Wig stands
  • Headwear
  • Custom orders
  • Any item purchased on sale, clearance, or at a discounted price

Sale, clearance, and discounted items

All sale, clearance, and discounted items are Final Sale. Any item purchased at a sale, clearance, or discounted price cannot be returned, exchanged, refunded, or credited for any reason other than a verified manufacturing defect. This applies to every payment method, including PayPal, credit card, and Shop Pay. We do not accept returns, exchanges, or refunds on these items for change of mind, colour, or wrong cap size.

How returns and exchanges work

  • Authorization required: Email us at support@wigsnextensions.com for return authorization before sending anything back. Include your order number and clear photos. Unauthorized returns may be refused.
  • Exchanges: Your first exchange on an eligible wig is free of handling charges.
  • Refunds (change of mind): Eligible wig refunds have a $50 freight and handling charge deducted from the refund amount.
  • Return shipping: Except in the case of a verified defect, return shipping costs are the customer's responsibility.

Defective or incorrect items: replacement

We stand behind the quality of our products. If you receive an item that is defective, damaged in transit, or not the item you ordered, we will replace it at no cost to you. This applies to Final Sale items as well.

To qualify for a replacement:

  1. Contact us within 7 days of delivery at support@wigsnextensions.com.
  2. Include your order number and clear photos showing the defect, damage, or incorrect item, including the product packaging and any shipping labels.
  3. Do not wear, cut, style, wash, or alter the item. Altered items cannot be assessed and are not eligible.

Once we verify the issue, we will ship a replacement of the same item. Replacements are provided in place of a refund. If the identical item is unavailable, we will work with you on a comparable replacement. This guarantee covers manufacturing defects and shipping damage only. It does not cover normal wear, damage from styling or heat, or issues caused by improper care.

Colour disclaimer

Actual product colours may vary from what appears on your screen. Monitors, devices, and lighting all affect how colour displays, and manufacturer images are a guide rather than an exact match. Colour variation of this kind is not considered a defect and is not grounds for return, refund, or chargeback, except where this policy expressly allows.

Order cancellations

Orders can be cancelled for a full refund only if the request is received before the order has been dispatched. For branded (made-to-order) items, please contact us as soon as possible at support@wigsnextensions.com, as these are ordered in from the supplier shortly after payment. Once an order has been dispatched, the returns and exchanges terms above apply.

Questions about returns? Email us at support@wigsnextensions.com.

By completing a purchase, you acknowledge that you have read and agree to this Shipping and Returns Policy.